We ship your order as quickly as possible, always!. SHIPPING COSTS. Canada. Shipping is free for all orders $65+ (before taxes and after discounts) anywhere in Canada. Orders below this minimum will be entitled to a preferential flat rate of $11.95 a

<h6 style="text-align: center;" id="shipping-policy">Shipping Policy</h6>We ship your order as quickly as possible, always! SHIPPING COSTSCanadaShipping is free for all orders $65+ (before taxes and after discounts) anywhere in Canada. Orders below this minimum will be entitled to a preferential flat rate of $11.95 across the country.United StatesShipping costs for orders delivered to the United States are calculated as follows:<ol><li>Orders of $150 USD or less: flat fee of $25 USD</li><li>Orders over $150 USD: fee equivalent to 15% of the value of the package</li></ol>Shipping costs are calculated before taxes and after discounts.We always include all required customs documents to facilitate the processing of your order at the border.No returns or exchanges are accepted for orders delivered to the United States.InternationalShipping to eligible international destinations is at the customer&apos;s expense. shipping fees will vary depending on the destination region. please note that customs fees, if applicable, are also the responsibility of the customer.*It is very important to double check the address entered when you place an order. We are not responsible for any costs incurred if there is an error or if you forget a detail (eg. unit number) in your address. DELIVERY TIMEFRAMEQuebec and OntarioOrders are processed in less than 5 business days, plus a 3-7 business days shipping ETA depending on your location. There may be additional delays beyond our control on the carrier&apos;s end.National (rest of Canada)Orders are processed in less than 5 business days, plus a 5-7 business days shipping ETA depending on your location. There may be additional delays beyond our control on the carrier&apos;s end.United StatesWe ship to the United States every two weeks. Processing times may therefore be longer before your order is shipped.Once shipped, delivery follows FedEx or UPS standard delivery times (+/- 10 business days), depending on the destination.Additional delays beyond our control may occur in exceptional cases, particularly in relation to the carrier or customs procedures.InternationalOrders are processed in less than 5 business days, plus a 12 business days shipping ETA, depending on your location. There may be additional delays beyond our control on the carrier&apos;s end and at customs.when your order leaves the warehouse, you will receive an email with your tracking number in order to follow it along. this number will be active 24 to 48 hours after you receive it.*please note that there may be slightly longer delivery delays during peak periods such as during national sales days (Black Friday, Boxing Day), pre-sales promotions and during the holiday season. SHIPPING FEESAre the shipping fees refundable?All shipping charges, including those for returns, are non-refundable. Please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even if you were entitled to a free delivery on the initial order).

What is the shipping and delivery policy?

You will know your order has been received when you get an order confirmation email. Once your order ships, you will also receive a shipment notification email and a final email once your order is out for delivery.

You will know your order has been received when you get an order confirmation email. Once your order ships, you will also receive a shipment notification email and a final email once your order is out for delivery.

How do I know if my order has been received?

How do I track my order?. Once your order is assembled by our team, you'll receive an automated email with your shipping number. You can track your order directly on the carrier's website using this number for real-time updates on your shipment's sta

How do I track my order? Once your order is assembled by our team, you&apos;ll receive an automated email with your shipping number. You can track your order directly on the carrier&apos;s website using this number for real-time updates on your shipment&apos;s status.

How do I track my order?

If you need to change the shipping address on an order you've placed, please notify us as soon as possible. Orders are processed in less than 5 business days, and once an order has shipped, no changes can be made. We recommend reviewing your cart and

<h1 style="text-align: center;" id="can-i-change-my-shipping-address-after-my-order-has-been-processed">Can I change my shipping address after my order has been processed?</h1> If you need to change the shipping address on an order you&apos;ve placed, please notify us as soon as possible. Orders are processed in less than 5 business days, and once an order has shipped, no changes can be made.We recommend reviewing your cart and shipping address carefully before submitting your order.

Can I change my shipping address after my order has been processed?

My parcel seems to be lost. What should I do?. All shipping charges, including those for returns, are non-refundable. Please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even i

My parcel seems to be lost. What should I do?All shipping charges, including those for returns, are non-refundable. Please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even if you were entitled to a free delivery on the initial order).

My parcel seems to be lost. What should I do?

Please note that extreme temperatures (both hot and cold) can damage our products. Therefore, if you're not home at the time of delivery, our carrier reserves the right to postpone it or drop off your order at a service point near you.

<h6 id="isPasted" style="box-sizing: border-box; font-family: Inconsolata, sans-serif; font-weight: var(--FONT-WEIGHT-HEADING); font-style: normal; letter-spacing: var(--FONT-HEADING-SPACE); text-transform: var(--FONT-HEADING-CAPS); font-size: calc(var(--font-5) * var(--FONT-ADJUST-HEADING)); margin: 0.75em 0px 0px; line-height: 1.25; color: rgb(0, 0, 0); font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: center; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Why won&apos;t the carrier leave my package at my door in extreme temperatures?</h6><p style="box-sizing: border-box; font-size: 13.8035px; margin-bottom: 0.75em; color: rgb(0, 0, 0); font-family: Inconsolata, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; font-size: 13.8035px; margin-bottom: 0.75em; color: rgb(0, 0, 0); font-family: Inconsolata, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that extreme temperatures (both hot and cold) can damage our products. Therefore, if you&apos;re not home at the time of delivery, our carrier reserves the right to postpone it or drop off your order at a service point near you.<div data-aos="hero" data-aos-anchor="[data-section-id=&apos;template--17265925259463__section_richtext_mAKBnG&apos;]" data-aos-order="2"> </div>

Extreme temperatures - Delivery

I have received my order but my product was damaged in transport. what do I do?. We are sorry to hear that your order arrived damaged!. Write us at support@sojaco.ca or by chat (the icon at the bottom right of your screen) with your order number star

My item was damaged in shipping. What should I do?

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