SOJA&CO. 

You will know your order has been received when you get an order confirmation email. Once your order ships, you will also receive a shipment notification email and a final email once your order is out for delivery.

You will know your order has been received when you get an order confirmation email. Once your order ships, you will also receive a shipment notification email and a final email once your order is out for delivery.

How do I know if my order has been received?

Orders + Shipping

SOJA&CO. product care guide

My candle burns in a "tunnel"

Products

Ingredients

Products + Ingredients

Returns

Exchanges

Returns + Exchanges

How does the S&CO. rewards program work?

How can I check my points balance and available rewards?

Can I combine a discount codes with a sale on the website?

Can I redeem multiple rewards in one order?

Why should I submit a product review?

Discounts + Rewards Program

What is the shipping and delivery policy?

How do I track my order?

Can I change my shipping address after my order has been processed?

My parcel seems to be lost. What should I do?

Extreme temperatures - Delivery

My item was damaged in shipping. What should I do?

How do I activate SOJA CARE protection on my order?

Can I add SOJA CARE protection after placing my order?

How long do I have to make my claim?

How do I apply for protection?

Should I contact the carrier myself?

How long does it usually take to get a response from your team after sending a request?

Is this service available everywhere?

SOJA CARE Protection

Sustainability - our initiatives

Points of sale

Our Brand

How do I sign up for a subscription?

How much does it cost to subscribe?

How can I change my subscription?

How do I cancel or pause my subscription?

Can I use promotional codes on subscription products?

Subscription program

How do I know if my order has been received?Updated 13 days ago