SOJA&CO. 

<p>Simply email us at support@sojaco.ca, specifying that your order was covered by SOJA CARE protection. Include a brief description of the situation and, if necessary, photos if a product is damaged.</p>

Simply email us at support@sojaco.ca, specifying that your order was covered by SOJA CARE protection. Include a brief description of the situation and, if necessary, photos if a product is damaged.

How do I apply for protection?

Orders + Shipping

SOJA CARE Protection

SOJA&CO. product care guide

My candle burns in a "tunnel"

Products

Ingredients

Products + Ingredients

Returns

Exchanges

Returns + Exchanges

How does the S&CO. rewards program work?

How can I check my points balance and available rewards?

Can I combine a discount codes with a sale on the website?

Can I redeem multiple rewards in one order?

Why should I submit a product review?

Discounts + Rewards Program

What is the shipping and delivery policy?

How do I know if my order has been received?

How do I track my order?

Can I change my shipping address after my order has been processed?

My parcel seems to be lost. What should I do?

Extreme temperatures - Delivery

My item was damaged in shipping. What should I do?

How do I activate SOJA CARE protection on my order?

Can I add SOJA CARE protection after placing my order?

How long do I have to make my claim?

Should I contact the carrier myself?

How long does it usually take to get a response from your team after sending a request?

Is this service available everywhere?

Sustainability - our initiatives

Points of sale

Our Brand

How do I sign up for a subscription?

How much does it cost to subscribe?

How can I change my subscription?

How do I cancel or pause my subscription?

Can I use promotional codes on subscription products?

Subscription program

How do I apply for protection?Updated 2 months ago