ReturnsUpdated a month ago

AT SOJA&CO., YOUR SATISFACTION IS IMPORTANT TO US!

RETURN POLICY

if any of our products do not suit you, we accept returns and exchanges within 21 days from the date of purchase — both for online store orders and purchases in our physical stores or temporary pop-up.

returns will only be accepted if they meet the following conditions*:

• the product was purchased at full price (discounted products are non refundable);
• the product and its packaging are in like-new condition (unused and undamaged);
• the product is still available for sale (not discontinued).

all broken or damaged products cannot be refunded or exchanged

return requests from the United States require prior approval and are not guaranteed. our team is always available to assist you, so please don’t hesitate to contact us if needed.

once the return is received at our warehouse and inspected to our satisfaction by our team, we will refund the cost of the product as well as the taxes on the card used for payment.

delivery fees are not refundable under any circumstances.

due to customs regulations, we cannot accept international returns and exchanges.

we reserve the right to refuse returns that do not meet the return conditions mentioned above

for any questions (including breakages during transport), feel free to email us at [email protected] or start a chat (the icon at the bottom right of your screen). Please have your order number starting with SOJACO for efficiency.

*for products purchased through an authorized retailer, unfortunately, we cannot accept returns, exchanges, or refunds for items that were not purchased on www.sojaco.ca or at an official SOJA&CO. location

HOW TO RETURN A PRODUCT

for online purchases, if the product meets all the above conditions, submit your return request by clicking on this link: returns.sojaco.ca

submit your request from the order for which you wish to initiate a return.

please submit your request starting from the order for which you wish to initiate a return. Please note that return shipping costs are the responsibility of the customer (fixed fee of $11.95* + taxes) - a return label will then be provided to you, and it is your responsibility to drop off the package at a Canada Post depot near you, ensuring that the package is well packaged and protected until it reaches our warehouse.

*SOJA&CO reserves the right to refuse a return or to adjust the fixed return fee if a return is made from a remote region causing an increase in shipping rates.

There is no returns, refunds or exchanges possible on products purchased at a discount or during sales such as black friday/cyber monday/boxing day.